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Hen­kel Beauty Care - Cus­tomer Ser­vice & Col­lab­or­a­tion Man­age­ment Beauty Care

Hen­kel Beauty Care holds lead­ing mar­ket pos­i­tions world­wide and its brand-name product busi­ness is con­tinu­ously expand­ing. In this fast­mov­ing sec­tor, suc­cess depends on con­stant innov­a­tion and high-qual­ity products. Are you ready to work in a chal­len­ging, but also glam­or­ous and dynamic envir­on­ment? If you share a pas­sion for hair and beauty, this is the place to start your career.

Intern­ship in Cus­tomer Ser­vice & Col­lab­or­a­tion Man­age­ment, 180000OD, Düs­sel­dorf

Sup­ply Chain Man­age­ment

Work­ing field:

The Cus­tomer Ser­vice team, as a part of Sup­ply Chain, ensures that we meet or exceed Hen­kel’s com­mit­ments to our cus­tom­ers, through the effi­cient man­age­ment and devel­op­ment of the Order-to-Cash pro­cess, as well as the prompt res­ol­u­tion of cus­tomer issues. The Cus­tomer Ser­vice is the primary con­tact for all cus­tom­ers and field sales inquir­ies regard­ing product avail­ab­il­ity and deliv­ery of inform­a­tion. By provid­ing these ser­vices, the Cus­tomer Ser­vice sup­ports the busi­nesses, and helps them to attain their goals.

Require­ments:

Who we are look­ing for:

  • Stu­dent who has suc­cess­fully passed first semesters of busi­ness stud­ies, which are ideally focused on Oper­a­tions or Sup­ply Chain Man­age­ment

  • Prac­tical or inter­na­tional exper­i­ence, e.g. by former intern­ships or semester abroad, is advant­age­ous

  • Firm know­ledge of MS-Office applic­a­tions, espe­cially pro­found Excel skills are required

  • Strong organ­iz­a­tional and prob­lem-solv­ing skills as well as a goal-ori­ented approach

  • A flex­ible team player with ana­lyt­ical per­son­al­ity as well as a high degree of self-ini­ti­at­ive

  • Flu­ent Ger­man lan­guage skills are required (Level B2)

What we of­fer:

What we offer:

  • Accur­ately pro­cess, fol­low-up and exped­ite cus­tomer orders and requests in a pro­fes­sional man­ner

  • Man­age cus­tomer expect­a­tions by pro­act­ively mon­it­or­ing orders (i.e. deliv­ery dates or prob­lems res­ol­u­tion) and by promptly updat­ing the cus­tomer with changes in status

  • Make appro­pri­ate ser­vice decisions based on know­ledge of the busi­ness strategy and goals for each cus­tomer and product

  • Inter­act with internal and external cus­tom­ers to resolve issues and respond to requests in a clear and con­cise man­ner in an appro­pri­ate time frame.

  • Develop and main­tain pro-act­ive busi­ness rela­tion­ships with cus­tom­ers, and where applic­able, KAM decision makers and sales rep­res­ent­at­ives

  • Elab­or­ate the field of digit­al­iz­a­tion to recom­mend pro­cess changes for increased effi­ciency of oper­a­tions and ser­vice to cus­tom­ers

How to ap­ply:

Apply online if this sounds like your next chal­lenge. Refer to the job ID men­tioned above (180000OD) and get one step closer to start­ing your new job at Hen­kel.

As mem­ber of the ini­ti­at­ive Fair Com­pany Hen­kel com­mits to offi­cial qual­ity stand­ards in the con­text of a trans­par­ent and respons­ible cor­por­ate cul­ture.

Dis­cover our win­ning cul­ture: www.henkel.com/career