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Pro­duct­sup - Soft­ware (SaaS), Tech

Pro­duct­sup is a tech com­pany that revo­lu­tio­ni­zed the way in which pro­duct data was being hand­led. We pro­vide a user-fri­endly soft­ware to manage and opti­mize mer­chant pro­duct data. Our solu­tion helps online retailers and mar­ke­ting agen­cies create high qua­lity pro­duct data feeds for online shop­ping and mar­ke­ting chan­nels like Google, Face­book, Ama­zon, Cri­teo and many, many more.
We’re a fast-gro­wing, inno­va­tive firm that was foun­ded in 2010. The extra­or­di­nary and dedi­ca­ted team has tur­ned Pro­duct­sup into a glo­bal player and a proud win­ner of 8 indus­try awards. This is your chance to become part of our suc­cess story.

Work­ing Stu­dent Account Man­age­ment (m/f)

Work­ing field:

We’re look­ing for a highly motiv­ated and elo­quent Work­ing Stu­dent Account Man­age­ment (m/f) to sup­port our solu­tions team to provide a first class cus­tomer exper­i­ence. Want to learn how to work with cli­ents and gain valu­able exper­i­ences in the soft­ware sec­tor? Let our exper­i­enced Cli­ent Suc­cess team show you how to care for cus­tom­ers, while stay­ing on top of an excit­ing and ever-chan­ging industry.

As the internal con­tact per­son for mar­ket­ing chan­nels con­nec­ted to our SaaS plat­form, your primary task will be keep­ing on top of any and all changes to export require­ments. This means stay­ing on top of industry changes and being a key con­tact per­son both intern­ally and extern­ally.

Key tasks include:

  • Main­ten­ance of export mar­ket­ing tem­plates
  • Cre­ation of cli­ent sat­is­fac­tion ana­lysis
  • Sup­port in track­ing and ana­lyz­ing the team KPIs
  • Research for external present­a­tion top­ics and sup­port in cre­ation
  • Sup­port our Product­sup Academy team in cer­ti­fic­a­tions
  • Con­tact with IT & Mar­ket­ing
  • Sup­port­ing the team in day-to-day oper­a­tions that will bene­fit our cus­tom­ers

Require­ments:

  • Cur­rently enrolled in Busi­ness, mar­ket­ing or any related field
  • Keen to work in a tech /soft­ware com­pany
  • Ideally, you have already gained ini­tial exper­i­ence in Account Man­age­ment or Cus­tomer Ser­vice, - prefer­ably in a B2B or tech com­pany
  • Very good com­mu­nic­ator and a sense for cus­tomer sat­is­fac­tion
  • A pro­act­ive approach to prob­lem solv­ing: you use your ini­ti­at­ive and are keen to solve new prob­lems
  • Full work­ing pro­fi­ciency in both Eng­lish and Ger­man
  • Avail­ab­il­ity to work 15-20h/week

What we of­fer:

  • Mod­ern work­place in the heart of Ber­lin
  • A highly motiv­ated, inter­na­tional and dynamic team
  • Open com­mu­nic­a­tion with a flat hier­archy
  • Reg­u­lar team and com­pany events
  • Daily dose of fresh fruits, drinks and snacks

How to ap­ply:

Have you got what it takes? We'd love to hear from you! Send us your online applic­a­tion includ­ing CV, and earli­est pos­sible start­ing date.