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Pamono GmbH

Pamono (www.pamono.com) is Europe’s largest mar­ket­place and a magazine spe­cial­iz­ing in dis­tinct­ive design objects and the stor­ies behind them. Driven by the belief that a life well lived means sur­round­ing your­self with beauty, we source vin­tage and con­tem­por­ary fur­niture, light­ing, accessor­ies, and crafts from around the globe and seam­lessly deliver them right to our cus­tomer’s door. We see our mis­sion as grant­ing instant access to hard-to-find pieces of the highest qual­ity to the broader pub­lic. Based in the heart of Ber­lin as an inter­na­tional team of 75 people, we aim to revo­lu­tion­ize the online design mar­ket.

Cus­tomer Care Work­ing Stu­dent

Work­ing field:

Pamono is cur­rently look­ing for work­ing stu­dents (f/m) flu­ent in Eng­lish and/or Ger­man to join our Cus­tomer Care Team. In this role, you will be respons­ible for cus­tomer-related com­mu­nic­a­tion both via email and tele­phone. We have open pos­i­tions for even­ing week­days (18-22h), and Sat­urday and/ or Sunday.
Your Respons­ib­il­it­ies:
  • Handle inbound cus­tomer quer­ies via mail and phone (no acquis­i­tions)
  • Find both prac­tical and appro­pri­ate solu­tions to cus­tom­ers ques­tions
  • Assist cus­tom­ers throughout the order pro­cess
  • Coordin­ate inquir­ies together with other depart­ments such as Logist­ics
  • Update and main­tain our CRM data­base
  • Com­mu­nic­ate with deal­ers across the globe

Require­ments:

  • Enrolled at uni­versity in one of the fol­low­ing fields: Eco­nom­ics, Com­mu­nic­a­tions, Human­it­ies, Busi­ness Admin­is­tra­tion, Mar­ket­ing or related
  • Strong pro­fi­ciency in Eng­lish and prefer­ably Ger­man
  • Excel­lent verbal and writ­ten com­mu­nic­a­tion skills with a pas­sion for com­mu­nic­a­tion
  • Abil­ity to inter­act with cus­tom­ers from diverse cul­tural and pro­fes­sional back­grounds
  • Strong atten­tion to detail
  • Enthu­si­astic, organ­ized, cus­tomer- and solu­tion-ori­ented think­ing
  • Quick com­pre­hen­sion of issues and their pro­cessing/res­ol­u­tion
  • Cap­ab­il­ity to work inde­pend­ently

Desir­able but not man­dat­ory:
  • Pro­fi­ciency in any other European lan­guage besides Ger­man and Eng­lish
  • Sales­force know­ledge
  • First-hand work­ing exper­i­ence in e-com­merce and/or cus­tomer care

What we of­fer:

  • Ded­ic­ated inter­na­tional team with a flat hier­archy
  • Oppor­tun­it­ies for advance­ment, inde­pend­ence and the autonomy to take on respons­ib­il­ity
  • An excit­ing fast-paced work envir­on­ment in the heart of Ber­lin
  • Bene­fits like team events, free fruit, drinks, and more

How to ap­ply:

Inter­ested in the role? Please apply exclus­ively via our career portal (under https://pamono-jobs.personio.de/job/90417?_pc=26718#apply). Don't for­get to attach your CV and a motiv­a­tion let­ter. Please indic­ate in your applic­a­tion, which of the three open­ings (even­ing week­days, Sat­urday, Sunday) are you inter­ested in. We look for­ward to hear­ing from you!